…and after several ruined books and several hours of experimentation without achieving the desired levels of “pillowy softness,” I came to the realization that I’m probably better off writing about my post-COVID-19 predictions.
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Now that the dust of back-to-school busyness has settled, many people are welcoming a new period of unending work mayhem. What do you do when this means that your customers stop responding and start to teeter on the edge of churn-risk?
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For some of us, this feeling fuels us; a chance to kick things back into high gear and make the changes we've been thinking about since May. For others, it fills us with dread; am I delivering my best work? Am I on the right career path at the right company?
Read MoreWith a field like Customer Success that is always growing and shifting, it's not always clear which skills are most needed to excel in a Customer Success Manager (CSM) role.
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Yes that is me as Gaston from Beauty and the Beast, and yes they had to use heavy mascara on my chest hair to make it visible to the audience.
Read MoreThe Launch of CS in Focus is a perfect example of how you can start down one path, and end up reaching a destination you never anticipated.
Read MoreGo to any Customer Success talk or meetup, and inevitably the question will come up of whether or not Customer Success should be responsible for upsells….
Read MoreCustomer Success (CS) doesn’t work if what the customer defines as “success” is not fully understood. Success isn’t a nebulous concept that a customer simply feels, it is a data-driven result that cannot be disputed:
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